Contact AURELIS

For customer support, please contact us at 438146737@qq.com.

Customer support hours are Monday through Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

For returns or exchanges, please email your order information, the reason for your request, and any relevant photographs before sending an item. Our team will provide the return address and shipping instructions. Please do not send a return to the address shown on your parcel.

For privacy requests, including access, correction, deletion, or a complaint regarding personal information, please contact 438146737@qq.com. Identity verification may be required.

Postal address: 170 South 49th Avenue, Omaha, Nebraska 68132, United States.