Returns & Exchanges

Requesting a return or exchange

Contact 438146737@qq.com within 30 calendar days of receiving your item to request a return or exchange. This customer-service period does not limit any withdrawal rights, quality protections, or other consumer rights that may apply under applicable law.

For a request, include your order information, the reason for the return or exchange, and any relevant photographs. Customer support is available Monday through Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

Return and exchange conditions

For ordinary returns or exchanges, the item should be in good condition with all accessories included. Necessary inspection after opening the package does not by itself mean that the item is damaged. Please provide your order information so we can assess the request.

For quality issues, damage during transport, incorrect items, or missing items, contact us with a description of the issue and any available photographs. Customer support will review the information and coordinate the appropriate handling. Special-product conditions, where applicable, are stated separately before purchase and do not exclude rights provided by applicable law.

How to send an item

First email 438146737@qq.com with your order information, the reason for the return or exchange, and relevant photographs. Obtain the return address and shipping instructions from customer support before sending anything. Do not send an item to the sender address printed on the parcel. Please keep your proof of dispatch.

There is no online return-request form, automatic return-label service, or self-service refund function on this website. Returns and exchanges are coordinated manually through customer support.

Return shipping and other charges

For returns not related to a quality issue, transport damage, or an incorrect item, the customer is responsible for the return shipping cost. The merchant covers reasonable return costs for quality issues, transport damage, or incorrect items. No separate return-processing fee is charged. Applicable law prevails where it provides otherwise.

The current checkout does not charge outbound shipping. This policy does not introduce a retrospective deduction for an outbound shipping cost that was not charged.

Refunds

After the returned item has been received and inspected, customer support will usually arrange the refund within 5 business days. When an item does not need to be returned, the refund will be processed after the refund arrangement has been confirmed.

Refunds are preferably made through the original payment method. If that method cannot be used, the available arrangement will be discussed with the customer. The time for funds to appear is determined by the payment provider. Where applicable law requires an earlier refund, that requirement applies.

Exchanges

If an exchange is available, contact customer support to confirm the replacement item and its availability before returning anything. An exchange request does not reserve a replacement item unless customer support confirms it.

Payment and order concerns

If you believe you were charged more than once, paid after the payment deadline, or see a payment-review message, contact 438146737@qq.com with your order number and payment reference before making another payment. A payment under review does not itself confirm that an order has been reactivated or that a refund has been issued.